Frequently Asked Questions
What is NEMT?
NEMT stands for Non-Emergency Medical Transportation. It’s a specialized service that helps individuals reach healthcare appointments safely and comfortably when they don’t require an ambulance or emergency care.
Who can use MedTech Journey's transportation services?
Our services are open to anyone needing reliable access to healthcare-whether you’re a patient, caregiver, veteran, or Medicare recipient. We proudly serve individuals with mobility challenges, chronic conditions, or those navigating recurring treatments.
What types of transport do you offer?
We provide ADA-compliant vehicles for:
- Wheelchair-accessible transport
- Ambulatory (Patients that are able to walk) and can ride in car or van
- On-demand and scheduled medical trips
- Discharge and transfer coordination
How do I schedule a ride?
Booking is simple! You can call, use our online form, or coordinate through your healthcare provider. Need help? Our team is happy to walk you through it.
Are your drivers medically trained?
While our drivers are not clinicians, they are extensively trained in patient handling, CPR, ADA compliance, and sensitivity protocols to ensure safe and respectful care.
Do you offer same-day or urgent rides?
Yes! Subject to availability, we accommodate urgent requests and same-day bookings-especially for hospital discharges and last-minute follow-ups.
What areas do you serve?
We currently serve communities across:
- Chula Vista, CA
- San Diego, CA
- San Ysidro, CA
- Flint, MI and surrounding areas
- Need service elsewhere? Contact us about special arrangements.
Can a caregiver or family member ride along?
Absolutely. We offer complimentary ride-alongs for caregivers and loved ones so patients feel supported every step of the way.
What is included in your medical courier service?
We provide secure, chain-of-custody delivery for:
- Lab specimens
- Medications
- Medical records
- Equipment
- All handled with care, temperature control, and timely routing.
Is your service covered by insurance or Medicaid?
Yes! We accept many Medicaid plans and work directly with insurance providers to secure preauthorizations and reimbursements. Contact us to verify your coverage.
How do you ensure patient safety during transport?
Every vehicle is safety-equipped, regularly inspected, and staffed by drivers trained in patient care protocols. We follow strict hygiene standards and accessibility guidelines for every trip.
Do you offer transportation to dialysis, physical therapy, or substance abuse treatment?
Yes! We routinely support these appointments, including recurring treatments, rehab sessions, and therapy visits. Let us help coordinate your full care journey.
What makes MedTech Journey different than other transportation options?
We combine compassionate service with healthcare expertise. Beyond just getting you from point A to B, we simplify logistics, offer caregiver support, and become a trusted link in your care team.
Services like Uber and Lyft aren’t designed for healthcare. At MedTech Journey, we offer ADA-compliant vehicles, trained drivers, insurance billing, and caregiver support-ensuring every ride meets medical needs with compassion and precision.
How does your billing work?
We handle billing directly with insurance or Medicaid when applicable. For private-pay clients, our rates are transparent and competitive, with no surprise fees.
Can I book recurring rides for ongoing appointments?
Definitely! We offer convenient scheduling for repeat visits- just let us know your care schedule, and we’ll make sure your rides are handled with consistency and care.
Consult with Us
Not sure what is the best option? We’re happy to help you find the best service
Need a Delivery?
Call or email to schedule a pickup or delivery with our medical couriers
Don't Hesitate To Contact us
